Herbs Design Plaque Herbs

Order Confirmation:

As soon as you place your order, we will pre-authorize your card, but your card will not be charged immediately. We will then contact our supplier to confirm that the product you have ordered is available for immediate shipment. Once availability is confirmed, we will process the payment, and your order will be dispatched straight away. Your order will then be delivered within 7 days.
If there is any delay, such as an item being on backorder, we will void the pre-authorization and contact you to inform you of the situation.

Delivery Areas & Fees

UK Mainland- FREE

Damaged or incorrect items

We check most items before shipping. This means damages and incorrect items are a rarity, however, if this is the case we ask you contact us immediately at returns@dendodesign.co.uk. This must be done as soon as possible and in any case within 24 hours of receipt of the goods. Please send the following information to the email above: Your Full Name, Email, Order Number, Quantity, Fault Description, Images.

If there is a manufacturing issue with the product, we’ll organise a replacement item to be delivered whilst returning the faulty item and will bare responsibility for the delivery cost.

If customer decides against an exchange for the same item we reserve the right to credit the goods amount minus the delivery fee.

If you have simply changed your mind:

You can return the product to us within 14 days after you receive the product. If you wish to do so, please let us know by emailing: returns@dendodesign.co.uk quoting your order number, full name, reason for return.
Returns due to change of mind incur a 10% handling fee + delivery costs.

We will only accept return of goods under the following criteria:

1. Packaging: Goods being returned must be in their original packaging. Therefore, it is advised to take care when opening the boxes/cartons to keep all the packaging intact. We cannot accept returns that do not have their original packaging.