Privacy Policy

Dendo Design Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.dendodesign.co.uk (the “Site”). If you have any questions or concerns about this policy, please feel free to reach out to us at info@dendodesign.co.uk.

PERSONAL INFORMATION WE COLLECT

When you interact with our Site, we automatically gather certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies stored on your device. Moreover, as you navigate our Site, we collect data about the specific web pages or products you view, the websites or search terms that directed you to our Site, and details about your interactions with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using various technologies, including:

  • Cookies: These are data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and instructions on how to disable them, please visit http://www.allaboutcookies.org.

  • Log files: These files track actions taking place on our Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels: These electronic files are used to record information about how you browse our Site.

Additionally, when you make a purchase or attempt to make a purchase through our Site, we gather specific information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We utilize the Order Information we collect primarily to fulfill any orders placed through our Site. This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Furthermore, we use this Order Information to:

  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide information or advertising related to our products or services when it aligns with your preferences

We use the Device Information collected to help us identify potential risks and fraud (such as your IP address) and to enhance and optimize our Site. For instance, this data assists us in generating analytics about how our customers browse and interact with the Site, as well as evaluating the success of our marketing and advertising campaigns. We may also use this information for targeted marketing campaigns on various platforms.

MARKETING AND PROMOTIONAL USE

By providing your email address when signing up for our newsletters and agreeing to receive updates on Dendo Design news and exclusive offers during checkout, you consent to us contacting you with information and promotional messages. We may use your identity, contact details, geography, and usage history to determine which products and services may interest you.

You have the option to unsubscribe from these services and request the removal of your data from our records at any time by utilizing the links contained in the messages or by contacting us at info@dendodesign.co.uk.

Dendo Design does not sell data.

SHARING YOUR PERSONAL INFORMATION

To assist us in using your Personal Information as described above, we may share it with third parties. For example, we use Shopify to power our online store, and you can review how Shopify handles your Personal Information here: https://www.shopify.com/legal/privacy. Additionally, we utilize Google Analytics to understand how our customers use the Site, and you can learn more about how Google handles your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Lastly, we may share your Personal Information to comply with relevant laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

As previously mentioned, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. To learn more about how targeted advertising works, please visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising through the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletion of your personal information. If you wish to exercise this right, please contact us using the information provided below.

Additionally, if you are a European resident, please be aware that we process your information to fulfill contracts we may have with you (e.g., if you make a purchase through the Site) or to pursue our legitimate business interests listed above. 

DATA RETENTION

When you place an order through our Site, we will retain your Order Information for our records unless you request its deletion.

CHANGES

We may periodically update this privacy policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For further information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us via email at info@dendodesign.co.uk.